Amanda Herman chuckles at the confusion her employer’s name creates.
“We have to tell people all of the time that we are from Arkansas, not the United Kingdom,” she says. “We’ve been helping Arkansans navigate the loan process since 1898.
“It’s definitely a conversation starter. We do have fun with it.”
Herman is the corporate marketing director of Bank of England Mortgage, a division of the family-owned England, Ark.-founded bank, which has corporate offices in Little Rock and grown to a company of more than 1,000 employees with branches in 46 states and 145 locations throughout the United States.
“We’ve got the great rates you need, the ‘big bank’ products you expect, the friendly neighborhood service you value, and local underwriting and closing, which means quicker turn times.”
Bank of England Mortgage provides its clients peace of mind knowing they are working with a credible national mortgage banker with the expertise and services that are traditionally offered by the largest financial services institutions in the country – with the integrity of a local community bank. It knows that customers are looking for two things: the best loan with the lowest possible rate, and the highest standards of customer service. The mortgage division has expanded by offering the most comprehensive selection of mortgage options on the market, a mobile application and the newest technology for loan processes.
“Our mission is to deliver total value to our customers. This means competitive rates, stress-free closings, extensive product knowledge, and a friendly helpful attitude.”
Bank of England Mortgage understands customers are making a commitment when buying a new home, refinancing or cashing out the equity in their home. Customers can be sure that the Bank of England Mortgage will do the utmost to answer all questions quickly, so patrons can be confident that they have the best loan to fit their financial goals. BOE mortgage professionals stand by ready to give the personal attention clients deserve with respect due to a valued customer. It even has its construction and renovation team and a qualifications department to help customers improve their credit score.
“We offer some powerful mortgage options that a lot of lenders, especially local lenders, don’t have the ability to offer. Our success is due primarily to the talent of our people and access to hundreds of mortgage products at industry best pricing.”
While the nation’s housing market and related industries have seen their trials and tribulations over the past 15 years, Brad Canada, SVP says Bank of England Mortgage has been able to prosper due to its senior management and operations staff.
“We were founded 120 years ago and made it through tough times when others haven’t,” he says. “We’ve become lean where we can and have the greatest employees, who work really hard to make sure the company is successful.
“Our customers are our top priority, and we know how important it is to provide the support you need. That means competent help, a fast response, better service than expected, and, yes, we answer the phone!”
As other banks succumbed to the pressure of the failing housing market, Bank of England Mortgage was able to expand. Its management team has a combined 150 years of mortgage experience and is actively involved as members and board members on local, state and national mortgage broker and banker associations.
“We’ve been growing every year,” Michael Cupples, SVP says. “Just in 2017, we added 15 (mortgage office) branches. Some years it’s more, others it’s a bit less. It really depends on the industry. Even in down times, we’ve been able to add branches and pick up really great producers. Growth is always in our future.”
501.842.2555 • www.bankofengland-ar.com