Tom’s Lock & Key in Jonesboro is the largest locksmith in the area, with a certified team of professional locksmiths and technicians that delivers efficient locksmith services 24 hours a day, seven days a week.
The shop was once a mom-and-pop grocery store until 1974 when it became a locksmith’s shop. Three owners later, it now belongs to Tom Smith, who showed up one day more than 30 years ago in search of employment.
“In 1990, I was just looking for a job. I didn’t know I was looking for an adventure, but my job is an adventure, every single day. You don’t know who you’re going to meet or what you’re going to be doing next,” Smith says.
After buying the business in 2002, Smith now runs four vans across town, serving as many people as possible.
“We travel just about anywhere. I usually say we go up to a 200-mile radius,” Smith says.
Its most common business is in assisting with lockouts, providing car key replacement and lock re-keying. However, from time to time, the team will work on safes, old desk locks and a variety of other unique items that find their way into the shop.
Smith says many people are surprised to find out, after calling Tom’s Lock & Key to help them get into their vehicle, that the shop also provides replacement keys, saving them a trip to the dealership.
From emergency lockouts in the middle of the night to the average re-keying of locks on a brand new home, Smith’s philosophy is to not only provide quality service but to get it done as quickly as possible, because he knows the assiduous, get-it-done attitude of his customer base.
“I want to get it done today, if at all possible,” Smith says. “In Arkansas, people are hard-working people. We work hard every day to satisfy Arkansan people. People here in Jonesboro, they want something done. They don’t want to wait. They want it done and we work hard to get it done.”